▸ Support

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Frequently Asked Questions

Access

To gain access to the data, you need a Coastguard account. In order to create an account, navigate to ‘register’ on top of the page. After providing us with the requested information in the registration form, your information will be validated. After validation, an invitation to create an account will be sent to your email. Note that we only need one registration per company.

If you are not the first person requesting access to MPET Connect, you can be added to MPET Connect by the admin of your company.

The person that requested the first account for the company will be the admin user. If you wish to invite more colleagues to MPET Connect, you can invite them via the Coastguard environment. Note that you will only be able to invite colleagues with the same domain name in their email address. If you desire otherwise, please contact us by email.
Coastguard is the user management system to provide and manage access to MPET Connect. There are different roles that can be assigned, note that it is not mandatory to choose a role:

  • Tenant Admin: The administrator(s) of your company have all possible rights within Coastguard. They can invite/edit the company users and the API tokens.
  • Tenant Account Manager(s): The account managers can invite/edit the company users.
  • Tenant API Token Manager: The API token managers can create and delete API tokens of your company.
  • None: If you only want to provide access to the website without giving other rights, you can choose to give your colleague no role in Coastguard.

Coastguard is the user management system we use to provide and manage access to MPET Connect. There are different roles that can be assigned, note that it is not mandatory to choose a role:

  • Tenant Admin: The administrator(s) of your company have all possible rights within Coastguard. They can invite/edit the company users and the API tokens.
  • Tenant Account Manager(s): The account managers can invite/edit the company users.
  • Tenant API Token Manager: The API token managers can create and delete API tokens of your company.
  • None: If you only want to provide access to the website without giving other rights, you can choose to give your colleague no role in Coastguard.

At this moment in time, all shipping lines, inland terminals and barge / truck / rail / warehouse operators that have cargo flowing over MPET, are invited to create an account for MPET Connect.

Due to safety reasons, registrations to MPET Connect are limited to company email addresses.

Yes, the registration form on the website is the first place to go to, no matter the solution that you will use. Access to all products that MPET Connects offers are managed via Coastguard. Note that all users of the website will need a separate account. For system integrations, only an administrator account is needed.

Due to safety reasons all users are encouraged to create an account using a personal company email address. Invitations to administrators are only sent to personal company email addresses.

Data

MPET Connect is meant to display MPET’s operational data. If you choose to register to MPET Connect, you will have a one-way connection to the MPET Connect data. On top of that, team MPET Connect is building applications to further optimise shared operations, by combining your data with MPET’s data. Only in situations as such, your data will flow to MPET where it is used only for that specific application. Your data will never be used for other causes.

Container information can be found by anyone who has a validated account for MPET Connect and is in possession of the corresponding search criteria (container number/booking number).

The container data on the platform refreshes every 30 minutes. Which means that regardless of the product your company uses (website/API), data is utmost 30 minutes old. The data and time of the latest refresh can be found in on top of the table on the page. The vessel data on the platform refreshes daily around 16h.

Generally spoken, container data is available when a container has physically entered MPET’s yard or when it is announced further in advance. Vessel data normally appears on MPET Connect 30 days before ETA. The Yard Opening Times (YOT) are set each day at 16:00 for the next seven days to come.

The meaning of the data fields can be found under ‘data elements’.

Website

Hinterland users can find containers based on different search criteria:

  • Import containers can be found based on container number and/or BL number.
  • Export containers can be found based on the booking number provided by the shipping line.

Container data and vessel information refreshes automatically respectively every 30 minutes and every day. To make sure you look at the most recent data, you can refresh the page by pressing the F5 button or by clicking the refresh pictogram of your browser.

Generally spoken, container data is available when a container has physically entered the MPET yard or when it is announced further in advance. Vessel data normally appears on MPET Connect 30 days before ETA. The Yard Opening Times (YOT) are set each day at 16:00 for the next seven days to come.

Vessel data normally appears 30 days in advance of the ETA of the vessel. Note that the ships’ line-up can change in the meantime.

Yes, you can easily find multiple containers by copy-pasting the list of container / BL numbers from, for example, an Excel file.

MPET Connect is a dedicated platform for operational data of the MSC PSA European Terminal. An account on MPET Connect will only provide you with data from MPET and thus not from other PSA or TIL/MSC terminals.

MPET Connect provides data on all vessels visiting MPET. Thus, vessels of other shipping lines visiting MPET can be found as well.

MPET Connect provides data on all vessels visiting MPET. MSC vessels that do not visit MPET do not appear on the platform.

There are no other terminals connected to MPET Connect. Only MPET related data can be accessed through the MPET Connect platform.

IT

MPET Connect offers system integrations as well as a website. If your system does not have the possibility to integrate with MPET through an API connection, you can use the website.

MPET Connect exists completely apart from E-Portal and does not replace the services of E-Portal. MPET Connect serves as an additional source for data.

MPET Connect is about creating win-win situations together with the community. Thus, for now, all products are offered to the community free of charge.

A statement that is made frequently is that it is often challenging to receive accurate data from the right parties in the community. By offering a central platform with operational MPET data, a first step is made in making MPET’s operations more transparent. That way, different parties are supported in optimizing their processes and working collaboratively.

At this moment, MPET Connect does not offer an email notification system. If you want to stay updated on your containers, you can use the label feature on the website. Feedback on MPET Connect or ideas about new features are always welcome.

MPET Connect focuses on making information that is already present at MPET, accessible through a central platform. MPET Connect is free of charge and data will not be used for other purposes than applications within MPET Connect. MPET Connect is a data viewer and will not attack your business model.

I have another question

If you cannot find an answer to your question on this page, feel free to contact us!