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Support >> Truck Operator >> Overview Error Messages

Overview Error messages

When booking a truck appointment, you may encounter an error that prevents you from generating a TAR.
Below is a complete overview of all possible errors.

Container is not eligible for pick up

Your container is not eligible for pick up if one of the below applies:

  • The container is unknown for MPET and is not on a discharge list
  • There is no order for this container

If a booking is for X containers, you can only schedule appointments for X amount of containers.

The Dynamic Controlled Delivery (DCD) or the Yard Opening Time is not known yet.

When ETA vessel is +10 days in the future, no DCD will be available = no timeslot selection possible.

To book a timeslot DCD date must be known and within the next 7 calendar days.

An appointment can only be scheduled for one gate zone (K1718 or K1742) at a time.

If the first container is for K1742 and the second container you add is for K1718, you will receive the error: ‘Container needs to be picked up at K1718′.

An appointment can only be scheduled for one gate zone (K1718 or K1742) at a time.

If the first container is for K1718 and the second container you add is for K1742, you will receive the error: ‘Container needs to be picked up at K1742′.

This error occurs when you try to create an appointment for a container that already has an active truck appointment.

The container is part of an active barge or rail visit. It must be removed from the barge or rail loadlist before you can create an appointment.

This error is visible when the ISO code of the container does not match the ISO code of the booking. 

The initial credit reservation failed, which means you do not have sufficient funds to create an appointment.